Call Center IVR
Secure Credit Card Payments Over the Phone
HostedPCI provides secure IVR payment solutions that allow businesses to collect credit card information over the phone without requiring call center agents to directly handle sensitive cardholder data.
Our solutions include IVR OmniFlow, SMS Link Payment, and Three-Way Conference Calling, providing different approaches to secure payment collection based on your call center operations and customer needs.
Built on HostedPCI’s PCI DSS Level 1 infrastructure, our payment solutions help businesses reduce direct exposure to cardholder information while supporting their existing customer service workflows and payment gateway integrations.
Choose Your Secure Payment Solution
Additional Resource:
Case Studies
Municipality
This municipal merchant required the ability to accept credit cards from their clients in a PCI compliant way in order to reduce their PCI scope as much as possible. The biggest trouble was to collect the customer’s card over the phone while being able to provide guidance to their clients regarding the transaction process and also collect the card during off-hours with an unassisted IVR.
Insurance
This merchant needed the ability to securely collect and store the credit card information that they received from their customers within their call centres and then send this information along with the customer data over to their designated Payment Gateway to complete the transaction. In this case the merchant had a different merchant account for each of their call centre sites — in total, 7 different gateway merchant accounts needed to be configured.